FREE SHIPPING OVER PKR 3000
Trading conditions
1. Placement of order
Placing an order via our website is not a legally binding agreement. Luxdream therefore has the option to cancel your order as a result of printing errors, technical problems, delivery failure and similar situations. A binding order confirmation/invoice will only be sent to you once we have dispatched the goods you have ordered. When you have placed an order via our website, our system will automatically send you an e-mail from which it appears which goods you have ordered. It is only an electronic receipt for receipt of your order. You must be aware that the automatic response (via e-mail) is not a legally binding order confirmation whereby an agreement has been concluded. The agreement is only binding when you have received an e-mail from Matas with information that we have dispatched the item. The money will be reserved in your account once you have approved the payment, but no money will be withdrawn from your account until you have received a confirmation and the item has been dispatched. Matas keeps a copy of the agreement, which will be forwarded on request.
2. Payment
At luxdreamonline, you can pay with Dankort, Visa, Mastercard, Visa Electron, and Mata’s Gift Card. In connection with the payment transaction being completed, your payment information will be saved until the individual payment transactions have gone through. Your payment and card details are stored with Luxdream’s chosen PCI DSS (Payment Card Industry, Data Security Standard) certified partner. The information is therefore stored in a secure PCI-certified environment that meets international security standards until the payment transactions are completed. When you use a payment card on luxdream, it is only a PCI DSS certified business partner, and not Luxdream, that has access to your card information. Processing of your card information is therefore solely a matter between you and Luxdream’s PCI DSS certified business partner, even if it happens while you are using luxdreamonline.pk.
3. Delivery
We offer the following delivery methods: GLS – Delivery to parcel shop, private address or workplace Please note that some delivery methods may be limited to certain postcodes and certain time intervals. Only the valid forms of delivery will be visible when completing the purchase and choosing delivery. Expected delivery time is 1-4 working days, however, orders containing made-to-order items will generally have a longer delivery time. The delivery time appears from the individual item. As a rule, all products on an order are sent together, and there are therefore no late deliveries. Therefore, the latest delivery time for a product will determine the total delivery time for an order. The expected delivery time may vary during peak periods such as after Black Friday. Luxdream Webshop is responsible for the goods until you have received them.
4. Terms for the purchase of ordered goods at luxdreamonline.com
Some of the products we sell from luxdreamonline.dk are made-to-order items. It appears from the information about the item when it is a made-to-order item. Agreements for the purchase of ordered goods on luxdreamonline.dk are only binding when you have received a final order confirmation from Luxdream. This means that when you choose to put an ordered item in the shopping basket and then pay, the purchase agreement is only concluded when you have received an e-mail from Luxdream with confirmation that we can deliver the item to you. No money will be deducted from your means of payment until you have received a confirmation and the item has been dispatched.
5. Right of withdrawal
You have a 14-day right of cancellation when you shop with us.
The cancellation period expires 14 days after the day you;
Received your item Receives the last item in physical possession, in the case of an agreement for several different items that have been ordered in one order and are delivered individually. Gets physical possession of the last lot or the last part in the case of an agreement for the delivery of a product consisting of several lots or parts. You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by contacting Customer Service info@luxdream.dk. Remember to state your order number. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form, which you will find at the bottom of these terms. You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.
6.1. Return
You must send your goods back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.
If you return without contacting us in advance and without using our return label, you must pay the costs of the return yourself.
When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.
6.2. Goods excluded from the right of withdrawal
You lose your right of withdrawal if; The item has been unpacked and used. If it does not come in the same packaging, we will not accept it.
6.3. The condition of the item when you send it back
Items without a seal that have been tried on in addition to what is described above are considered used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item’s commercial value.
6.4. Refund of the purchase amount and return of the item
Hvis du fortryder dit køb, og opfylder kriterierne ovenfor, får du naturligvis det beløb du har indbetalt til os tilbage, herunder eventuelle leveringsomkostninger. Det gælder dog ikke i følgende tilfælde:
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be refunded the difference. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. When returning the purchased item in case of regret, you must pay the costs yourself.
We will refund your payment without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
If you regret the purchase, the item must be sent to:
Luxdream
Naverland 4
2600 Glostrup
Naverland 4
2600 Glostrup
7. Reklamationsret
Købelovens mangelsregler finder anvendelse på varekøb, og forbrugerkøbeloven gælder, hvis du er forbruger. Du har krav på, at varen skal være kontraktmæssig. Du har flere rettigheder efter disse love, hvis varen er mangelfuld eller leverancen er forsinket.
When you shop at Luxdreamonline.dk, you of course have a 24-month right to complain if there are any defects in your product. This means that you can basically get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.
7.1. How do I advertise?
If you want to advertise a product, you must contact Customer Service info@luxdream.com. Please send us a picture of the product together with the description of the error. If your complaint is approved, we will send you a return label so that you can return the product at no cost to you.
You must advertise within a “reasonable time” after you have discovered the lack of the item. If you complain within two months after the defect is discovered, the complaint will always be timely.
Varen sendes til:
Luxdream
Naverland 4
2600 Glostrup
Naverland 4
2600 Glostrup
7.2. We need the following information when you send the item to us
When returning the item, please state the problem in as much detail as possible. Remember that the item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.
Note! We do not receive packages sent by cash on delivery or similar.
8. Exchange service
When you shop at luxdreamonline.com, you always receive a digital exchange token together with your order confirmation via e-mail. If you want to exchange an item purchased on Luxdream.dk, the following applies: If you want the money back, this can only be done on presentation of a receipt Exchange service does not apply to gift cards
You can exchange the item by sending it back to:
Luxdream
Naverland 4
2600 Glostrup
Naverland 4
2600 Glostrup
You must provide your name, address and telephone number so that we can pursue our legitimate interest in combating fraud, cf. Art. of the Personal Data Regulation. 6 pieces. 1 letter f (legitimate interest).
9. Personal data policy
In order for you to enter into an agreement with us and shop at Luxdreamonlne.dk, we need the following information about you:
Name
Address
Phone number
Email address
Delivery requests
Method of payment
Address
Phone number
Email address
Delivery requests
Method of payment
information about the IP address from which the purchase was made Information about what you have bought and possibly returned Any information about inquiries and complaints We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our Personal Data Policy for Luxdream. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.
10. Access to complaints
If you want to complain about your purchase, you must contact our customer service at info@luxdream.com
10. Access to complaints
Luxdream Webshop reserves the right for any fee changes, price and proofreading errors, technical errors, out-of-stock items and force majeure, including labor disputes and deficiencies in or delays in deliveries from subcontractors.
